Frequently asked questions
The most common questions about orders, shipping and the items themselves.
Archive Outlet is an online store in Bulgaria selling authentic clothing from premium and casual brands at outlet prices — Hummel, Levi's, Nike, adidas, Diesel, G-Star RAW, Tommy Hilfiger and over 60 more. Prices range from €8 to €95, averaging around €19. Every item is new with its original tag attached and exists in one piece and one size. We ship anywhere in Bulgaria with Pigeon Express; delivery is free over €40.
A regular store carries one model across the whole size range and restocks it. We buy each piece individually — one model, one size, one quantity. That is why the photos show the specific item rather than a catalogue image, and why once something sells it most likely will not return. It is also why the prices sit well below what the brand stores charge.
Yes. Every item at Archive Outlet is authentic and inspected before it goes live. Garments are new and in almost all cases still carry their original tag — the exact condition is stated in each product description.
Because we buy single pieces. Almost every model exists in 1 piece and 1 size; in rare cases we have 2–3 pieces. Once sold, it is very unlikely to return.
Card payments (Visa, Mastercard, Apple Pay, Google Pay) through the secure Stripe platform, or cash on delivery — you pay the courier when the parcel arrives.
Free for orders over €40. Below that, the exact price is calculated at checkout based on your delivery choice and parcel weight.
We ship anywhere in Bulgaria with Pigeon Express — to an address, a courier office or a locker.
We process orders within 1–3 business days and delivery takes 1–3 business days after dispatch. You receive a tracking number by email.
Yes — within 14 days of delivery, provided the item is unworn and the original tags are attached. See the Returns page for details.
Each product lists its size and often additional measurements (EU/UK number, length, height). If you have a question about a specific item, write to us and we will measure it.
Regularly. Follow the New in page or subscribe to email alerts — we only write when something worth it comes in.
No, items are not reserved. A piece is only secured by a completed order — stock is removed the moment the order is placed.
Email archive.outlet.store@gmail.com or use the contact form. We reply within 24 hours on business days.